Returns & Refunds

Thank you for shopping at flareglow.com. Our online shop provides unique and fashion design products from our designer team, supported by quality fabric, materials and reliable production methods. Our QA team will check and make sure every single product is in its best  condition before packaging them and send it to our customers. Our customer satisfaction is our top priority.

If you are not satisfied with your purchase, don’t worry you can apply for return and refund from us. Kindly contact our customer service team in advance, we will assist you to process it. 

RETURN POLICY

*15-Days return policy
If you are not satisfied with the product that you purchased from flareglow.com, you can apply for return & refund within 15 days after receiving your item. To be eligible for return, your item must be in the same condition as you received it, unworn or unused, with the tags intact (if there is).

*Specific Returns Conditions
Kindly check your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, please contact us and consult with photo, so that we can evaluate the issue and give you the best solution as soon as possible. All approved returns must be returned / sent back within 5 working days. This return validity period begins from the date the request is approved by us. 

*Note

Please note that the following are NOT considered quality issues:

1.Loose threads, burrs, thickness, feel, and/or differences in colour from the display;

2.Being unsatisfied with the style and/or color, and changes in personal taste and preferences;

3.Damage caused by improper use, washing, maintenance, self-repair, modification or other human factors;

4.Returns due to sizing issues.

5. An item in a color or size cannot fit (cutting too short, too long, too tight, too thin or too loose etc) that is not up to your expectation is not considered a ‘wrong item’. The actual standards for all garments are based on the physical items received. The product photos posted at website are the pioneer batch.  Please take into consideration that SOME GARMENTS CUTTING ANGLE, SEWING LINE, UNEXPECTED PLEATS, LENGTH, PROPORTIONAL AND SYMMETRY LEVEL MAY VARY OR IMPERFECTION FROM ONE BATCH TO ANOTHER as well due to mass production factor. In such cases, the variance may not be considered as a defect. Kindly avoid place order if customers are perfectionist that not able to accept unexpected cutting design aberration and changes.

6. Material, quality, design and garment's similarity level that did not meet customer's own expectation are not classified as defects or wrong item. These expectation level are solely subjective due to different people have different perspectives. It does not have any trustworthy benchmark instrument to measure these expectations.

7. Some garments will come without button holes, customers have to cut and open the button holes by themselves or through the tailor shop. The garments that come originally without button hole is not categorized as defect.

8. For lace material garments, it might have loose threads or imperfection (slight shedding lace) due to the nature of the lace material and for this reason is not considered as defect.

9. FlareGlow do not offer exchange or claim for the conditions as below :

  • Incomplete or incorrect shipping address given by customers
  • Damage of items due to own negligence
  • Best Buy Promotion, SALE promotion ,Discounted and Ready Stock items.
  • Garments material odor.
  • Material glossy level is varying
  • Itchy skin due to allergic reactions to the garment material.
  • Minor defect that is not jeopardize the appearance. All garments are mass produced and there might be unavoidable slight imperfection which might including mild stain mark. Kindly avoid place order if customers are the perfectionist.
  • Expectation is not fulfilled. It does not have any trustworthy benchmark instrument to measure the expectation that set by different customers. Every customer expectation are different and subjective. The expectation element is solely subjective due to different people have different perspectives. Kindly avoid place order if customer have no tolerance to the minor variances for all garments that are physically received.
     

    RETURN ADDRESS (KINDLY NOTE THAT)

    For any defects issue, kindly contact our admin immediately at flareglowshop@gmail.com to request for the return address. We will email you the return address information upon request. Packages returned to a return address not authorized by customer service will not be returned and refunded. 

    REFUND POLICY
    For return orders, we will apply for a refund for you as soon as possible after we receiving the return package and after checking the status of your return product’s condition. The refund will be returned to your original payment account within 3-15 business days. You will need to provide us your payment account details via email. Don't worry, we will give you the guide step by step once we receive your refund request. 

    CONTACT US
    If you have further questions / issues, kindly contact us by email.
    Email: flareglowshop@gmail.com

    Thank you for your patience. We hope to provide you with a fuss-free shopping experience.